Frequently Asked Questions
If you have any other questions, please feel free to call us any time at: 505-435-9731, extension 103
Here are the basics about ERS:
ERS is a web-based software package that allows your customers to order on-line while viewing real-time availability. Everything that can be automated has been all the way down to automated/intelligent add-on sales, customer surveys and reminders to book next year. ERS then allows you to run your business more efficiently through the use of reports, automatic marketing tools, scheduling and routing tools that combine into a money making machine. You can use the software from any location that has internet access, including your phone!
The only thing cooler than taking an order while shopping or hanging out, is getting orders from customers while you sleep! You can have as many order takers or customers accessing your site at the same time as you wish. ERS users quickly find that 30-60% of their orders are placed on-line by the customers. This saves time and labor in the office because moms often like to shop on-line without having to talk to anyone.
If you own a party rental company, you owe it to yourself to start your free trial today and see what our software can do for your company.
ERS is a web-based software package that allows your customers to order on-line while viewing real-time availability. Everything that can be automated has been all the way down to automated/intelligent add-on sales, customer surveys and reminders to book next year. ERS then allows you to run your business more efficiently through the use of reports, automatic marketing tools, scheduling and routing tools that combine into a money making machine. You can use the software from any location that has internet access, including your phone!
The only thing cooler than taking an order while shopping or hanging out, is getting orders from customers while you sleep! You can have as many order takers or customers accessing your site at the same time as you wish. ERS users quickly find that 30-60% of their orders are placed on-line by the customers. This saves time and labor in the office because moms often like to shop on-line without having to talk to anyone.
If you own a party rental company, you owe it to yourself to start your free trial today and see what our software can do for your company.
Event Rental Systems software saves LOTS of Time and Money. How do we know? For starters, we made this for our own bounce house rental company. When we implemented the scheduling and routing features that are built into ERS we saved over $1600/month in gas from the MUCH more efficient routing.
When we added yearly reminders to the software we tracked an additional $400 per month on average. Can you send emails to your customers 11 months after their last event? Sure, but will you do it consistently every month? Well, if you can pull that off then you're better than we were...
ERS handles all of the reminders like clockwork and can even include a repeat customer coupon that you can send as enticement to be a return customer. If you didn't have to answer the phone for 40-50% of your bookings, would that save you time (if you're still answering the phone yourself) or money (if you're paying someone)? Even keying in credit card numbers into a machine is eliminated since it's all handled on-line.
"But with ERS, you have to keep paying a monthly fee. That adds up!" Once upon a time, you had to cough up a bunch of money up front to buy a license and maybe your own server, and there are still a few companies doing that, but most of them did and still do charge a monthly or annual fee on top of that huge "down payment" anyway!
Modern-day SAAS, or Software As A Service, when it's done right, relies on top quality, enterprise-level dedicated servers in the country of service (the USA in this case of course) and a cloud-based, completely unified system, with no up-front payments and a monthly billing cycle with no contracts (except with Elite Services), so you can cancel at any time. We do all that and give you a Free 30 Day Trial, and updates are always free!
You can access the full ERS system from any device with internet access at any time, from laptop to desktop to tablet to smartphone. We offer unlimited user accounts at no extra cost to you, each with its own unique user permission level.
When we added yearly reminders to the software we tracked an additional $400 per month on average. Can you send emails to your customers 11 months after their last event? Sure, but will you do it consistently every month? Well, if you can pull that off then you're better than we were...
ERS handles all of the reminders like clockwork and can even include a repeat customer coupon that you can send as enticement to be a return customer. If you didn't have to answer the phone for 40-50% of your bookings, would that save you time (if you're still answering the phone yourself) or money (if you're paying someone)? Even keying in credit card numbers into a machine is eliminated since it's all handled on-line.
"But with ERS, you have to keep paying a monthly fee. That adds up!" Once upon a time, you had to cough up a bunch of money up front to buy a license and maybe your own server, and there are still a few companies doing that, but most of them did and still do charge a monthly or annual fee on top of that huge "down payment" anyway!
Modern-day SAAS, or Software As A Service, when it's done right, relies on top quality, enterprise-level dedicated servers in the country of service (the USA in this case of course) and a cloud-based, completely unified system, with no up-front payments and a monthly billing cycle with no contracts (except with Elite Services), so you can cancel at any time. We do all that and give you a Free 30 Day Trial, and updates are always free!
You can access the full ERS system from any device with internet access at any time, from laptop to desktop to tablet to smartphone. We offer unlimited user accounts at no extra cost to you, each with its own unique user permission level.
If you don't LOVE our software after your site has been live for 90 days....We'll give you $100 dollars or $150 to the charity of your choice. No hard feelings.
Why would we offer this?
Because we believe in our product.
Why would we offer this?
Because we believe in our product.
Your customers see a simple, easy to use web site that allows them to pick a date and then see everything that you offer that is still available for that date. They are never shown items or services that aren't actually available.
We are NOT talking about a common request form...but real-time inventory tracking!
Never double book or miss a delivery again!
We are NOT talking about a common request form...but real-time inventory tracking!
Never double book or miss a delivery again!
ERS is billed monthly and you can cancel at any time. In addition to the monthly subscription fee (see our Pricing page for a listing of monthly fees), there is an annual fee of $99 to host your website. Note, even if you are not using our site as your primary website, we still charge a hosting fee as all of the data from the website is stored on our servers. We offer optional services (such as a Conversion Booster, which allows you to "Split Test" different features on the same webpages to see which version performs better, and build a "Heat Map" to see where people are clicking on your webpages) that are not required to operate the system. There may be an additional fee for these services.
There are no hidden fees, cancellation fees, or term commitments.
To cancel your subscription, we ask that you send us your request in writing (even a simple email is suitable). There are no long term contracts. In fact, the only contract that we use is our user agreement that basically says our program is ours and your database information is yours. You can leave at any time with no hard feelings. Of course we're banking on the fact that you'll love it and won't want to leave.
We won't ever share any proprietary information with any other company. Your info is yours and that's the way it should be. You can download/export your entire database at anytime (and you should for extra safety anyway.)
Our system is encrypted and is mirrored on multiple servers for safety. We are always looking for ways of improving our safety and redundancy.
We have over $500,000 worth of development time into this software so far and we aren't stopping any time soon! Features are always being added and improved. Updates are free!
There are no hidden fees, cancellation fees, or term commitments.
To cancel your subscription, we ask that you send us your request in writing (even a simple email is suitable). There are no long term contracts. In fact, the only contract that we use is our user agreement that basically says our program is ours and your database information is yours. You can leave at any time with no hard feelings. Of course we're banking on the fact that you'll love it and won't want to leave.
We won't ever share any proprietary information with any other company. Your info is yours and that's the way it should be. You can download/export your entire database at anytime (and you should for extra safety anyway.)
Our system is encrypted and is mirrored on multiple servers for safety. We are always looking for ways of improving our safety and redundancy.
We have over $500,000 worth of development time into this software so far and we aren't stopping any time soon! Features are always being added and improved. Updates are free!
Use your voicemail to send your customers to your website to place their order right away for best selection.
Your customers will appreciate instantly emailed receipts with pictures and deposit information. They will also appreciate the pre-party tips and reminders that are automatically sent to them.
Customers like being asked for their opinions (and you'll like the feedback). That's why ERS automatically sends each customer an on-line survey and can ask them to rate or comment on anything that you would like to know.
Your customers will appreciate instantly emailed receipts with pictures and deposit information. They will also appreciate the pre-party tips and reminders that are automatically sent to them.
Customers like being asked for their opinions (and you'll like the feedback). That's why ERS automatically sends each customer an on-line survey and can ask them to rate or comment on anything that you would like to know.
Well, it's all the rage right now and it should be. SEO, in case you don't know, stands for "Search Engine Optimization." People talk about it because when a site is "optimized," search engines like Google find the site easier and place it higher in the organic search results. The goal is to be ranked as high as possible. Statistics show that if you aren't on the first page of a Google search, you basically have a zero chance of being found at all because people don't typically look past the first page.
We are always improving our sites' SEO. Rob, One of the owners of ERS, used to teach SEO tips and tricks to tons of clients while operating a multimedia company that produced high end websites.
We strongly believe you are your own best friend with respect to SEO. It basically comes down to providing good content for your customers, but there are some details you need to know about and take care of. So we set out to make a system that makes it really easy to take care of those details. That way you don't get bogged down in technical stuff and can get to the serious work of providing really useful products and information for your customers.
Our sites come pre-loaded with keywords for the Indoor Playground and Family Entertainment Center industry such as arcade, trampoline, laser tag, etc. For best results, you'll still want to tweak and edit the text, and have good, incoming links to your website (form business relationships and link to each others' sites; the days of the old "link farm" are long over. In fact, you can get penalized for doing that!). Your website will be very user-friendly and allows you to easily edit and tweak your text and meta tags. It is so easy that you never need to see any code or HTML (unless you want to, of course).
Inventory item page paths and URLs autopopulate with relevant text descriptions based on the item title, rather than generic "item_123blahblahblah...," so search engines are more likely to index the page. Again, you'll want to take a look at the automatically generated page paths just to make sure they look good, and our system makes it easy to do that!
Load times are lightning fast (another factor that can have a tremendous impact on your SEO), making use of caching preloading where it can be safely used, along with other elegant techniques for speed and efficiency on our dedicated enterprise-level Rackspace servers. Our servers have never once gone down in 11 years.
We are always improving our sites' SEO. Rob, One of the owners of ERS, used to teach SEO tips and tricks to tons of clients while operating a multimedia company that produced high end websites.
We strongly believe you are your own best friend with respect to SEO. It basically comes down to providing good content for your customers, but there are some details you need to know about and take care of. So we set out to make a system that makes it really easy to take care of those details. That way you don't get bogged down in technical stuff and can get to the serious work of providing really useful products and information for your customers.
Our sites come pre-loaded with keywords for the Indoor Playground and Family Entertainment Center industry such as arcade, trampoline, laser tag, etc. For best results, you'll still want to tweak and edit the text, and have good, incoming links to your website (form business relationships and link to each others' sites; the days of the old "link farm" are long over. In fact, you can get penalized for doing that!). Your website will be very user-friendly and allows you to easily edit and tweak your text and meta tags. It is so easy that you never need to see any code or HTML (unless you want to, of course).
Inventory item page paths and URLs autopopulate with relevant text descriptions based on the item title, rather than generic "item_123blahblahblah...," so search engines are more likely to index the page. Again, you'll want to take a look at the automatically generated page paths just to make sure they look good, and our system makes it easy to do that!
Load times are lightning fast (another factor that can have a tremendous impact on your SEO), making use of caching preloading where it can be safely used, along with other elegant techniques for speed and efficiency on our dedicated enterprise-level Rackspace servers. Our servers have never once gone down in 11 years.
Absolutely! We made our own CMS (content management system) that allows you to add and edit your own pages and text. It's just like using a word processor. You can make as many pages as you want. For example, once you've collected some nice testimonials about your laser tag company (the automatic surveys do this for you), you can make a "Testimonials" page and it will be automatically added to the navigation on the site. Just copy/clip the text!
Yup. Spanish, French, and German are already available. Need another? Just ask. We have a great way of making new language sites.
We also have limited Spanish-speaking Technical Support. Preguntenos! Y mas resorsas vienen prontitos.
We also have limited Spanish-speaking Technical Support. Preguntenos! Y mas resorsas vienen prontitos.
We can make your site look and feel anyway you want. You can either choose from one of our templates (We'll be adding more that you can change to at any time), you can provide us with a template, or we can take some of the graphic images from your current site and make a new template just for you.
Some companies that have large complicated sites, choose to link to our software just for the ordering process. This works too, but if it isn't huge we suggest moving the pages to our system. Doing so makes the pages easier to maintain and keeps a uniform look and feel throughout the site.
Some companies that have large complicated sites, choose to link to our software just for the ordering process. This works too, but if it isn't huge we suggest moving the pages to our system. Doing so makes the pages easier to maintain and keeps a uniform look and feel throughout the site.